We are looking for an experienced and driven Credit Controller to take ownership of the accounts receivable process, manage a portfolio of customers, and help strengthen the company’s overall credit control function. Working in a fast-paced, collaborative environment—ideally within the tech or similar sector—you will play a key role in improving cash flow, reducing aged debt, and building strong relationships across departments and with clients. This role is ideal for someone with a strong collections background, a proactive mindset, and the ability to resolve payment barriers quickly and professionally.

Job Responsibilities

Full ownership of the end-to-end accounts receivable process.
Proactively chase overdue invoices via phone and email.
Log non-payment reasons and track client promises to pay.
Negotiate and manage payment plans where necessary.
Collaborate with Sales, Billing, and Service Delivery teams to resolve customer issues preventing payment.
Keep internal teams informed of payment performance and drive accountability.
Maintain detailed case histories for accounts and support next-step decisions.
Participate in credit risk reporting, analysis, and process improvement initiatives.
Recommend credit limit reviews and assist in collections strategy.
Required Skills & Experience

Previous experience working in B2B credit control, ideally in the tech industry or a fast-paced environment.
Proven track record in managing aged debt portfolios and achieving cash collection targets.
Experience handling outbound call targets, direct debit collections, and managing your own ledger.
Knowledge of defined credit policies and implementing collection strategies.
Familiarity with Oracle NetSuite ERP and/or Salesforce.
CICM (Chartered Institute of Credit Management) qualification is a plus.
Preferred Qualifications

Essential:
– Intermediate proficiency in Microsoft Excel and finance systems.
– Excellent communication and interpersonal skills.
– Strong customer service orientation and negotiation abilities.
– Self-motivated with a strong sense of accountability and ownership.

Desirable:
– Experience with NetSuite and/or Salesforce platforms.
– Strong analytical and reporting skills.

Benefits & Perks

Be part of a growing credit and finance function with real impact.
Work in a dynamic, fast-moving company with cross-functional collaboration.
Competitive salary, development opportunities, and a supportive team environment.
Working Type: Onsite
Location: Cape Town