Provide front-line IT support by diagnosing and resolving hardware, software, and network issues. Learn to manage service tickets, assist end-users, and escalate complex problems to senior engineers.

Responsibilities

Provide technical support for internal users
Troubleshoot hardware, software, and network issues
Log and manage support tickets
Assist in onboarding new users and maintaining IT inventory
Required Skills & Experience

Good understanding of operating systems and computer hardware
Strong communication and customer service skills
Basic knowledge of service desk tools (e.g., Zendesk, Jira) is a plus
Preferred Qualifications

Final-year student in Computer Science, IT, or related field
Benefits & Perks

Real-world IT support experience
Training in troubleshooting and service management
Opportunity to work across departments
Letter of recommendation upon successful completion